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Delivery
At this time we do not ship to neighbouring countries nor internationally. (If you require this, please contact us by email.) You can expect delivery of your order between 2 and 7 business days depending on the method of shipping you selected. All orders are sent in plain packaging, with no indication as to the contents. Our return address will appear on the back of the package, indicating that the package was sent from SS Trading.
Returns
At Satin Secrets we would like to make your shopping experience as pleasant as possible. Purchasing intimate wear is a very personal matter, and we would like you to be 100% satisfied.
We will gladly exchange an item that does not fit for another item that does. Unfortunately we cannot refund any purchases.
Please note that the following conditions apply to returns:
- The item must be returned to us (at your cost) within fourteen days from the date you received it. Please ensure that the item is properly packaged and addressed. Please also include a brief note detailing the reason for the exchange and the required replacement. Also please consult our website so as to ensure that the item is indeed available in the size you require.
- The item must be in original condition and packaging (excepting sealed plastic packaging which you would have had to open), unworn and unwashed with all labeling intact. To this end we kindly request for hygiene reasons that when you receive the item you first try it on over some other clothing.
- If we feel that you have not complied with the previous two points, we reserve the right to return the item to yourself without exchanging it.
- The exchange item will be sent to you free of charge once we are able to obtain stock of said item.
- If the required replacement item is unavailable we reserve the right to contact you and offer you the opportunity to select another similar item.
Privacy
The information we collect on this website will be used for the following purposes:
- To fascilitate your purchase,
- To gather statistics for our internal use as to which brands/sizes are more or less popular in general,
- To gather statistics for our internal use as to which brands/sizes you prefer.
We undertake to keep any personal information you supply in the strictest confidence. No such information will be revealed to any third party. Whereas we take reasonable steps to protect any information you provide us, we cannot be held responsible for circumstances beyond our control. Such circumstances or events include, but are not limited to hacking, virus activity, spyware software, acts of God, acts of crime, negligence on the part of our Internet service provider. Although we undertake to keep your information private we will in no way be held responsible or liable for unauthorised leakage or usage of such information.
The photographs and promotional material used on this site or any newsletters from this site are all protected by copyright law. You are not allowed to copy or use them in any way other than to view them with the purpose of purchasing merchandise from this website.
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