At Satin Secrets we would like to make your shopping experience as pleasant as possible. Purchasing intimate wear is a very personal matter, and we would like you to be 100% satisfied. We will gladly exchange an item that does not fit for another item that does. Unfortunately we cannot refund any purchases.

• The item must be returned to us (at your cost) within fourteen days from the date you received it. Please ensure that the item is properly packaged and addressed. Please also include a brief note detailing the reason for the exchange and the required replacement. Also please consult our website so as to ensure that the item is indeed available in the size you require.
• The item must be in original condition and packaging (excepting sealed plastic packaging which you would have had to open), unworn and unwashed with all labeling intact. To this end we kindly request for hygiene reasons that when you receive the item you first try it on over some other clothing. 
• If we feel that you have not complied with the previous two points, we reserve the right to return the item to yourself without exchanging it.
• The exchange item will be sent to you free of charge once we are able to obtain stock of said item. 
• If the required replacement item is unavailable we reserve the right to contact you and offer you the opportunity to select another similar item.